At Jackaroo Board, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please read the details below:
Returns and Exchanges
- Damaged Products: If you receive a product that is damaged or defective, please contact us within 3 days of receiving your order. We will arrange for a return and provide you with a replacement at no additional cost.
- Incorrect Items: If the product you received is not what you ordered, you can exchange it for the correct item. Please notify us within 3 days of receiving your order to initiate the exchange process.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at Malikmr920@gmail.com with your order number and a description of the issue.
- We will provide you with instructions on how to return the item, including a return shipping label if applicable.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using the provided return label.
Refunds
Refunds will be processed once we receive and inspect the returned item. If approved, your refund will be issued to the original payment method within 3 business days.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
- Customized or personalized products
- Products that have been used or damaged by the customer